Returns & Warranties

Returns & Warranties

Returns/Restocking

Custom orders are not refundable or cancelable.

Please contact us for a Return for Credit form to send back with equipment. All items being returned for credit will be examined and evaluated. If unit is determined to be in original and resalable condition, Cooper may issue credit for the unit, not including tax and freight charges, using the conditions and schedule below.

Returned within 30 days of invoice date: Subject to restocking fee upon evaluation. Non-stock returns will incur a fee.
Returned within 31-60 days of invoice date: Minimum 30% restocking fee.
61+ days after invoice date: Cooper reserves the right to deny credit on items returned 61 + days after invoice date. If credit were given, there would be a minimum of 50% restocking fee.

Amount of credit is dependent upon condition of unit, and will be determined after inspection by our engineers.

Warranty Policy

Any Cooper Instruments product which, under normal operating conditions, proves defective in material or in workmanship within one year of the date of shipment by Cooper will be repaired or replaced free of charge provided that a return material authorization is obtained from Cooper and the defective product is sent, transportation charges prepaid, with notice of the defect, and it is established that the product has been properly installed, maintained, and operated within the limits of rated and normal usage. Replacement or repaired product will be shipped F.O.B. from our plant. The terms of this warranty do not extend to any product or part there of which, under normal usage, has an inherently shorter useful life than one year. The replacement warranty detailed here is the buyer’s exclusive remedy, and will satisfy all obligations of Cooper whether based on contract, negligence, or otherwise. Cooper is not responsible for any incidental or consequential loss or damage which might result from a failure of any and all other warranties, express or implied, including implied warranty of merchantability or fitness for particular purpose. Any unauthorized disassembly or attempt to repair voids this warranty.

 

Warranty Services:


 

Advance authorization is required prior to the return to Cooper. Before returning items, contact Cooper with:

  • A model number
  • A serial number for the defective product.
  • A technical description of the defect.
  • A no-charge purchase order number (so products can be returned to you correctly).
  • Ship and bill addresses.

Shipment to Cooper shall be at Buyer's expense and repaired or replacement items will be shipped FOB our plant Non-verified problems or defects may be subject to a $150 evaluation charge. Please return the original calibration data with the unit.

 

Non-Warranty Service:


 

Advance authorization is required prior to the return to Cooper. Before returning items, contact Cooper with:

  • A model number
  • A serial number for the defective product.
  • A technical description of the defect.
  • Purchase order number to cover Cooper's repair cost.
  • Ship and bill addresses.

After the product is evaluated by Cooper, we will contact you to provide the estimated repair costs before proceeding. The minimum evaluation charge is $100. Shipment to Cooper shall be at buyer's expense and repaired items will be shipped to you FOB our plant. Please return the original calibration data with the unit.

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©2014, Cooper Instruments & Systems • P.O. Box 3048, Warrenton, VA 20188 USA
Phone: 540-349-4746 • Fax: 540-347-4755 • Toll Free: 1-800-344-3921